Frequently Asked Questions
What is Acopia Capital Group Mortgagee Clause?
Acopia, LLC It’s Successors and/or Assigns
306 Northcreek Blvd., Suite 100
Goodlettsville, TN 37072
Attn: (Coordinator's Name on bottom of Approval)
How do I get a Ratesheet?
You can receive the ratesheet by email by just clicking on "get
rates by email" link and then completing a short form. Be sure
to complete and submit the form to begin receiving ratesheets
the next day. Who is my Account Executive?
You can locate a Regional Sales Manager (RSM) by utilizing our "Locate
an Account Executive Map" on our website, from there
you may email or call the RSM. Or you may call the Acopia Capital Group at: (615) 859-5537 and we
will put you in touch with one of our Regional Sales Managers
that will assist you and assign an Account Executive to you.
How do I submit a loan to Acopia Capital Group?
If this is your first time submitting a loan, please contact your Account
Executive for assistance. Submitting a loan online is as simple
as "two
clicks of a mouse". Once you have a Login ID &
Password for the Broker Area, you can upload and/or efax your
file LOS file and supporting documentation to your assigned
sales coordinator.
Where do I send my Original File & Underwriting Conditions
on an Approved Loan?
Acopia Capital Group only requires an original appraisal which can be sent
via email. All conditions should be sent to your assigned sales
coordinator conditions efax. You may also FedEx file submissions
to:
Acopia, LLC
It’s Successors and/or Assigns
306 Northcreek Blvd., Suite 100
Goodlettsville, TN 37072
Attn: (Coordinator's Name on bottom of Approval)
Who do I contact for Program or Pricing questions?
Please call your Account Executive for assistance on all product structuring and pricing scenarios.
Who do I contact for Loan Status questions?
Once you have a Login ID & Password for our Broker Lounge area, you can
view the status of your submitted files online in your active
pipeline. Information and statuses are updated in real-time.
What are your current turn times?
Underwriting, Resubmission, Doc & Funding turn times are published every Tuesday and Thursday morning on our website.
Please contact your Loan Coordinator for additional information on a specific transaction.
How do I Lock a Loan?
Loans may be locked inside the Broker Lounge area with the day’s pricing
as soon as pricing is posted between the hours of 9:00am and
3:00pm EST, Monday through Friday, during normal business days.
Once a loan is locked on the website, a Lock Confirmation will
be displayed and available for printing.
Do all Loans need to be Locked?
YesAll products offered by Acopia Capital Group Inc need to be locked. Loans must be locked at least 24 Hours PRIOR to Final Resubmission to Underwriting.
